Every person with a Clark login has 1 of 3 roles. These roles help define who is responsible for what action within the business.
The three roles are
Administrator
Tutor with Enhanced Access
Tutor
Administrator
Administrators have access to all of the tools and data within Clark. Administrators have the ability to
Manage all invoices
Export billing data
Manage all sessions for all tutors and clients
Create new tutors and invite them to the platform
Manage all tutors
Create new clients
Manage all clients
Create prepaid packages for any client
Manage all engagements
Manage Clark settings
While administrators have access to the whole platform, Clark allows administrators with multiple tutors to choose how they want their tutors to user Clark.
Note: Administrators must decide which level of access to give ALL of their tutors. The access level cannot be adjusted for an individual tutor.
Tutor with Enhanced Access
Tutors with enhanced access have the ability to manage their clients and review information about their clients. Enhanced access is recommended if your tutors typically manage scheduling and billing their own clients.
Tutors with Enhanced access can sign in via https://business.hiclark.com/login
Enhanced Access gives tutors the ability to
Add new clients to Clark
Manage their own clients
Manage billing and invoicing for their own clients
Manage their own sessions
Create engagements for their clients
Manage their engagements
Create prepaid packages for their engagements
Tutor
Tutor has the fewest permissions and is useful if your administrators normally handle clients and billing for the business.
Tutors can sign in via https://tutors.hiclark.com/
Tutors are able to
View their schedule
Create sessions for existing engagements (Engagements must be created by the administrator)