The Payments page is where you'll find financial information on your company. Here, you'll see information about invoices and revenue. 


Along the top you'll notice totals for Overdue, Outstanding, and Unbilled.

  • The Overdue amount refers to the sum of all outstanding invoices that are past due. This is money clients owe you that they are late to pay.
  • The Outstanding balance refers to the sum of all outstanding invoices that are not overdue. This is a reflection of the amount of money you are owed that is in good standing. 
  • The balance labelled Unbilled refers to the total amount of revenue generated from all sessions booked minus Outstanding + Overdue balances 

Similarly, invoices that have been paid are displayed in the Closed tab. 


Creating an Invoice
Once a session has been logged for a unique student, that session will be added to the student's account as displayed above. Follow the instructions below to create an invoice for each client.

1. Select 'Invoice' on the client you would like to bill. 

2. Assign a Due Date for the invoice.

*Note: Due Dates will automatically default to two weeks from the billing date. You can adjust the date as needed.

3. Select the number of sessions for which you would like to bill the client.

*Note: The system will automatically populate the invoice with the student's unbilled sessions. You can remove any of these sessions by decreasing the number of sessions you would like to bill for in this invoice. 

4. Create an adjustment if necessary. 

*Tip: Adjustments come in handy when sessions run over time. If you were adding an adjustment to this invoice, you would select whether you're adding or subtracting fees, then add a memo to describe the adjustment. 

5. Select 'Send Invoice.' Your student or their designated parent/guardian will receive the invoice via email. 

Similarly, if you would like to create a new invoice that is not based on a prior engagement, you can do so from the 'Create Invoice' icon in the upper right-hand corner.

My client never received my invoice. What should I do?

First, be sure that they've checked their spam folder. It sounds simple, but it often solves the problem! If they're still unable to locate the invoice, you can forward it to them from your own email address. All administrators are BCC'd on invoices and receipts, so you can search your inbox and resend if necessary. If you're still having trouble, click the chat icon in the right-hand corner of the screen, and a member of Customer Success team will be ready to help.

How do I get paid? 

If you’re billing a unique client for the first time, we'll send them an email introducing them to online invoices. Your client will then add a form of payment and pay their first bill as shown below.

The process is similar for a returning user. However, you'll notice that the system has saved this payer's card information. Your client can update this information at any time by selecting 'Replace Card.' 

Once you set up direct deposit, deposits to your account are completed within two business days, with the exception of bank holidays. Remember, there is no action required on your end after you send the invoice.

What if I have to issue a refund? 

We’re more than happy to issue a full or partial refund. Simply visit Help or chat with us via the icon on the bottom right-hand corner of your screen. Refunds will process in 6-10 business days. 

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